YOUR RITUAL, THOUGHTFULLY PREPARED

Scheduling an Appointment:
To schedule your treatment, please contact our spa experience expert, who will be delighted to assist you in arranging your reservation. We recommend booking in advance to secure your preferred treatments and times.

Arrival Times:
We kindly suggest arriving up to one hour prior to your scheduled treatment. This allows time to complete any forms, change comfortably, and enjoy our spa facilities at your leisure.

Late Arrival:
To ensure a seamless experience for all guests, late arrivals will not receive an extension of their treatment time. The full treatment price will apply.

What to Wear:
Bathing suits are required for use in our thermal zones. Towels, robes, slippers, and all amenities are provided for your comfort.

Cancellation Policy:
Cancellations made less than 6 hours before your appointment will incur a 50% charge.

During Your Stay:
To preserve a tranquil environment, we kindly ask that mobile devices be set to silent. Use of phones is restricted in designated quiet areas.

Health Conditions:
Please inform our team of any health conditions, allergies, or injuries when making your reservation, so we may tailor your experience safely and effectively.

Gentlemen:
For optimal results from facial treatments, we recommend shaving prior to your appointment.

Alcohol & Smoking:
Smoking and alcohol consumption are prohibited within the spa to ensure the comfort and well-being of all guests.

Gift Vouchers:
Gift vouchers are available and make a perfect way to treat someone special. Please contact reception for details.

Home Care:
Many of the products used in our treatments are available for purchase at reception, allowing you to continue your spa journey at home.

Valuables:
We recommend leaving jewellery and valuables at home. The spa cannot accept responsibility for lost items.

Children:
Our spa is reserved for adults. Treatments and facilities are available to guests aged 18 and above.